Refund policy
60-day money-back guarantee
60 days. Even if the first bottle is open.
Try Densgrove where it counts: under the elevator light, on the video call, in the bathroom mirror. If it isn't for you, you can get your money back within 60 days of delivery, even if you've opened and used the first bottle.
How to claim
- Contact us through our contact form (densgrove.com/pages/contact) within 60 days of the delivery date of your order.
- Include your order number and the email address you used to order.
- We refund the full product price of that order to your original payment method. Shipping was free, so nothing is deducted.
Keep the opened first bottle and the brush. Please send back any unopened bottles; we reply with return instructions. Return shipping for unopened bottles is paid by you (if an item arrived damaged or wrong, we pay). You don't need to explain why. A short note on what didn't work for you is welcome, because it helps us improve.
Free shade swap
Wrong shade? We swap it free.
If the shade you picked isn't right, contact us through the form within 30 days of delivery. Tell us your order number and which shade you'd like instead (our rule: "Match the hair right at your roots, in daylight. Between two? Pick the lighter one."). We send you the new shade free of charge. Keep or toss the first bottle; it doesn't need to come back. The swap applies to your first order, one swap per customer, and doesn't use up your 60-day guarantee.
Good to know
- The guarantee applies to your first order (1, 2 or 3 bottles), once per customer.
- The opened first bottle counts as tried; unopened bottles come back.
- We issue refunds within 5 business days after we confirm your request. Depending on your bank, it can take a few more days to appear on your statement.
Skin reaction?
Stop using the product right away and contact us through the form with your order number. If the reaction is severe or doesn't go away, see a doctor.
Damaged, wrong or missing items
If your package arrives damaged, contains the wrong item or doesn't arrive at all, contact us through the form within 14 days of the expected delivery date. We'll send a replacement or refund you, free of charge. This does not count as your guarantee or your shade swap.